How does EquiHealth work?
Our proprietary technology automatically captures data from your practice management software and uploads the data to our website based on a schedule established by the practice or hospital during installation. Your horse owners will be able to safely access their horses medical records 24 hrs a day and will also be able to request appointments and prescription refills. A library of horse health articles, horse health videos and an interactive horse are also available in this powerful tool.
How much time does it take to upload data?
Our process is fast, typically a few seconds to several minutes, depending on the size of your database, your system capability and the speed of your connection.
How secure is EquiHealth?
EquiHealth information resides on our secure server protected by a firewall. Only the horse owner (or anyone with whom they choose to share their Login and Password) can see their
horses information.
There is no update capability on-line.
Does EquiHealth require a practice staff member to manage the process?
No. EquiHealth operates unattended. The veterinarian provider simply continues to use their practice management software as intended. Once EquiHealth has been installed the extraction and upload process operates automatically.
Does EquiHealth replace a veterinary practice management software?
No. EquiHealth serves as an enhancement to your existing software.
Can the horse owner or veterinarian update records on the EquiHealth website?
No. We provide display only. All information is updated through your practice management software.
Is a practice required to have a web site to use EquiHealth?
No. EquiHealth operates independent of any other website.
What if my practice already has a website?
EquiHealth can be integrated into your practices existing website or a hyperlink can be added so clients can continue to visit your website. We are not interested in replacing your website; EquiHealth is meant to enhance your existing web presence.
Can my clients print important health information about their horse?
Yes. EquiHealth allows your client to print horse id cards, horse health articles, information about their horses medical records and much more.
What operating systems work with EquiHealth?
Your practice computer must be capable of running MS Windows XP or above.
There are no operating system requirements for clients who are browsing their EquiHealth on your site. Visitors need to simply be running an up to date internet browser (Chrome, Internet
Explorer, Safari, Firefox, etc.) to enjoy the many benefits of EquiHealth!
What is required of my business computer system?
Your computer system will need to remain on in order for our upload process to be successful. It is not necessary to login to your practice management system during our extraction and upload process.
What type of Internet connection do I need?
We recommend a high-speed connection (Cable, DSL, T1). The EquiHealth upload process is fast but as with any Internet process, a faster connection improves the processing time, especially if your client database is large.
What browsers are supported?
EquiHealth works well with Chrome, Internet Explorer, Firefox and Safari at a resolution of 800 x 600 or higher. It also works on most wireless devices with internet capability.
Why are there two different logins Horse Owner Login and Provider Login?
Horse Owner login is for horse owners and displays their horses medical information and provides access to educational materials.
Provider login is only for the practice or hospital that wants to query their practices records or access our Marketing tools.
As a Horse Owner how do I view my EquiHealth?
To view your horses medical records login to our website with your email address and your private password. If you have multiple horses you will be able to view all your horses after logging in.
As a Veterinarian provider how do I view my practices EquiHealth?
To view your practices medical records login to our website with your user name, issued by EquiHealth, and your private password. You can search for a specific patient by entering the the horses first name or the horse owner's first or last name.
What password do I use?
The first login of a horse owner or veterinarian provider requires a new private password to be created. This private password should be recorded and kept secure.
If the password is lost or forgotten contact us by clicking on 'forgot password?' and we will email you the password.
How is EquiHealth helpful to an Emergency Center?
If a horse requires medical attention when away from their normal veterinary provider, the horse owner can login to EquiHealth and the Emergency Center can use the medical information to diagnose or treat their animal.
How can I sign up for EquiHealth Service?
As a veterinary provider you can sign up for an EquiHealth subscription using the enrollment form on our homepage and if you have any additional questions please contact Sales at 888-826-0935 or email at sales@equihealth.com for more information
As a horse owner you must contact your primary veterinarian and request membership.
How much does EquiHealth cost?
EquiHealth is a fee-based service paid by veterinary practices and/or hospitals subscribed to our service. EquiHealth does not charge the horse owner, but the horse owner must enroll through their veterinary provider. For current pricing contact Sales at 888-826-0935 or email at sales@equihealth.com
What is the enrollment and implementation process?
To enroll click here.
- Within one business day an EquiHealth sales specialist will contact your office to confirm the enrollment and schedule two separate dates for the dashboard installation and portal training
- If trainings need to be rescheduled, contact the EquiHealth sales specialist at 888-826-0935 or email sales@equihealth.com
What is the process for Dashboard installation ?
- Requirements:
- Accessibility to a phone and a computer with Internet access
- Access to your practice’s server to install the dashboard
- Recommended participants: Practice manager and/or Veterinarian
- Scheduled time: 30 minutes
- We will be installing the EquiHealth dashboard during this initial call. This is the software that communicates directly with your practice management system and allows you to choose the data you wish to display on the EquiHealth portal. The specialist will also help configure other dashboard features including when you prefer data to be transmitted to EquiHealth.
WebEx is used for trainings and can be accessed at https://pattersonsupport.webex.com.
What is the process for Portal training ?
- Requirements:
- Accessibility to a phone and a computer with Internet access
- Email address entered in the practice management software for a staff member who is also a client of the practice
- Scheduled time: 90 minutes
-
Preferences Setup
- This portion will be covered during the first 45 minutes of the training
- Recommended participants: Practice manager and/or Veterinarian
-
Horse Owner Portal
- This portion will be covered during the last 45 minutes of the training
- Recommended participants: any staff members who will be promoting the new service and helping to answer client questions regarding EquiHealth
-
Preferences Setup
WebEx is used for trainings and can be accessed at https://pattersonsupport.webex.com.